Job description

Who are we and why should you care?

At Teamleader, we live and breathe entrepreneurship. Founded in 2012, Teamleader is a SaaS scale-up with two work management products: Teamleader Focus and Teamleader Orbit. Everyday, our software allows entrepreneurs to focus on what really matters: their business. 12.000 entrepreneurs and their teams use Teamleader on a daily basis to sell, bill and organize work. From IT agencies and digital marketers to plumbers and construction companies. It’s our mission to help service businesses all over Europe thrive.


Customer Success is the foundation of our own success: we cannot exist unless our customers receive great value from our product. Everything we do, evolves around customer centricity. It is (y)our goal to help entrepreneurs work smarter with our all-in-one tool.

Who you are

You love interacting with entrepreneurs: you are an outstanding listener, but above all: you are convincing and inspiring to them. You have a high confidence level when talking to our customers. You have consulting skills and you are creative and driven in finding the perfect solution for our customers.  

What you do

As a customer success manager, you start following-up on our Teamleader Focus customers once their onboarding is done and they are ready to use Teamleader Focus for the long ride. You are responsible for making sure our customers get continuous value out of Teamleader Focus, by helping them proactively as much as reactively to ensure product adoption and customer value:

  • You assess the customer’s needs on the use of Teamleader Focus and give advice regarding their workflow in the tool
  • You identify account growth opportunities and guide your customers towards the optimal package.
  • You pick up where your colleagues from support leave off to offer in-depth help to your customers.
  • You manage escalations of at-risk accounts.
  • You will manage a portfolio of Dutch and French speaking customers.

Requirements

Sounds like you? You’d be a great fit if you: 

  • Have at least 2 years of experience in customer services
  • Have outstanding problem-solving skills and are able to think on your feet to provide solutions to customer issues.
  • Have a commercial mindset and are motivated to increase customer lifetime value by spotting upsell opportunities
  • Are driven by helping customers achieve their desired business outcomes through the use of Teamleader Focus.
  • Can build excellent product knowledge and do what it takes to keep it up-to-date.
  • Have the ability to multitask and work effectively in a high-pressure environment.
  • Are patient, empathetic and able to keep your calm, even when things get busy.
  • Embrace change and always keep a positive attitude.
  • Are fluent in Dutch, French and English. 
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Meet the team

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    Customer Support

    Lander De Koster

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    Customer Onboarding Manager

    Hannelore De Swaef

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    Customer Onboarding Manager

    Jenna Vogel

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    Customer Onboarding Manager

    Athénaïs Sollami

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    Customer Onboarding Manager

    Maurice Meloen

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    Customer Support

    Hanne Vandekerckhove

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    Customer Success Manager

    Puck Boekhout

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    Customer Success Manager

    Ginger Boomsma

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    Customer Onboarding Manager

    Tilo Denys

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    Customer Support

    Emma Duron

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    Customer Support

    Alessio Macaluso

  • Ben Vloemans
    Support Engineer

    Kevin Ryckaert

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    Customer Support / CSM

    Luisa Rivas

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    SDR

    Heleen Vandevoorde

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    Charlotte Pauwels

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    Customer Support

    Annelies Vander Beken

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    Customer Onboarding Manager

    Amber van de Walle

  • Stijn Van Loo
    VP Customer Success

    Stijn Van Loo

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    Retention Specialist

    Alejandra Gerard

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    Retention Specialist

    Elisabeth Demeyere

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    Retention Specialist

    Pieter De Geyndt

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    Retention Specialist

    Nele De Pauw

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    Retention Specialist

    Stefanie Adams

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    Customer Support

    Sirarpi Vardanian

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    Customer Support

    Laura van Belleghem

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    Customer Support

    Jeroen Vereecke

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    Customer Support

    Simona Primerano

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    Customer Support

    Benedikte Von Achen

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    Customer Support

    Sophie Decloux

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    Product Expert

    Marie Van Daele

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    Customer Support

    Nathan Van Coillie

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    Customer Support

    Annelies Boonants

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    Customer Support

    Sam Goetmaeker

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    Customer Support Technical

    Cynthia Tacq

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    Customer Support

    Eline Grootaert

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    Customer Support Technical

    Kenny Aerts

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    Teamlead Customer Support

    Rocio Bracero

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    Customer Onboarder

    Kenneth Van Assche

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    Customer Onboarding Manager

    Lex Van Nieuwenhuyse

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    Customer Onboarding Manager

    Melanie Van Brussel

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    Customer Onboarding Manager

    Samuel Van Daele

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    Customer Onboarder

    Dries De Porre

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    Head of Customer Success

    Lies Rotthier