Job description

  • Role: Customer Expert
  • Scope: product expert supporting our French and Spanish speaking customers in their use of Teamleader Focus
  • Level: junior/medior
  • Location: Ghent, BE or Amsterdam, NL
  • Timing: asap

Who are we and why should you care?

Teamleader is a SaaS scale-up founded in 2012 in Ghent, Belgium. With Teamleader Focus we simplify work for small businesses by offering an all-in-one solution for CRM, project management and invoicing. Teamleader Orbit, acquired in 2019, focuses on helping medium-sized agencies thrive. By joining forces, we became the logical choice for any European business, big or small, that aims to automate and simplify work.

What an average work week looks like:

If you join our Customer Expert team, it’s because you strive to be a product expert on the one hand and derive your energy from delighting customers on the other.

Developing product expertise is key in this role. You’ll need to be curious and crazy about details to become a true Teamleader Focus expert. That expertise comes in handy when helping out our customers at the front line virtually. By talking to customers on a daily basis, you get a deep understanding of both our product and our customers. You’ll represent the voice of the customer by actively passing on their feedback and requests to the product & development department. It’s a team effort: our customer experts pick each other’s brain constantly to assure accurate, timely and surprising support that our customers ask for and deserve.

You will use that growing product knowledge not only to support our customers. According to your own growth, interest and talent, you’ll have the chance to participate in support-related projects in the Customer Expert Team, i.e. contributing to our knowledge base, recording webinars, cross departmental activities with our finance, sales or success teams... and much more.

Working at the Customer Expert team, means you will never, ever come home and say you had “just another day at the office”. You will talk with tons of entrepreneurs everyday, you’ll see them grow and help them become more successful. In turn, you’ll gain new product insights daily, which makes you the Teamleader Focus Expert for our customers and your colleagues.

Why others chose Teamleader: we're lively, not corporate

We have the energy and boldness of a start-up and the expertise and pragmatism of a scale-up. The result: a team of both young and seasoned professionals led by supportive and approachable managers who give recognition and rewards for hard work. You’ll be working in a fast-paced tech environment with open feedback culture and room for initiatives and ideas. On top of that, you’ll get:

  • A liberal training budget to spend as you choose.
  • A hybrid working model, a pleasant mix of office work and home working. Find out more here.
  • A personal tooling budget, to make working from home as comfortable as it is in our offices.
  • Daily budget-friendly in-house prepared lunch and dinner options, as well as Free Food Fridays and Cava Fridays.
  • Competitive and market-conform salary and compensation and benefits, including company car or other mobility options (electrical step, bike,...)
  • Our long-lasting dedication to employee wellbeing, just take a look at our career page and Instagram to see how we keep the Team(leader)-spirit going.

We value diversity

Our ambition is to build and sell a product that helps everyone everywhere (starting with Europe) to work smarter, so we want our team to reflect that. We believe that a diverse, inclusive working environment is crucial to realise that ambition, so we’re committed to continue to build and cherish a culture where every colleague feels welcome, appreciated and heard.

Requirements

Sounds like something for you? You would be a good fit for this job if you:

  • Are driven by helping customers get the most out of Teamleader. In fact, customer satisfaction means the world to you.

  • Are patient, emphatic and you are able to keep your calm, even when things get busy.

  • Have awesome problem-solving skills and a razor-sharp, analytical mind.

  • Have the ability to quickly build up excellent product knowledge and do what it takes to keep this up-to-date.

  • Have full proficiency in French, Spanish and English.

  • Are well-organized and detail-oriented: you love a clean desk and keep your calendar and work neatly organized.

  • Go the extra mile to provide superior customer support.

  • Are able to communicate effectively and authentically with customers. You are good at explaining complex problems in an understandable way.

  • Have affinity with IT. A background in tech is not required, but it is definitely a plus if you’ve been in a SaaS environment before.

  • Junior or already have some work experience? We don’t mind, as long as you can prove you’re a hard-working person with a can-do attitude!

Application form

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Meet the team

  • Meet The Team Jane Doe
    Customer Support

    Stéphanie Masy

  • Meet The Team Jane Doe
    Customer Support

    Gudrun Van Durme

  • Meet The Team Jane Doe
    Customer Onboarding Manager

    Ophelia De Coen

  • Meet The Team John Doe
    Customer Support

    Massimiliano Greghini

  • Meet The Team John Doe
    Operations Engineer

    Thomas Vermeulen

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    Customer Support

    Henk de Blauw

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    Customer Support

    Lander De Koster

  • Meet The Team Jane Doe
    Customer Onboarding Manager

    Hannelore De Swaef

  • Meet The Team Jane Doe
    Customer Onboarding Manager

    Jenna Vogel

  • Branding Photography Meet The Team Website15
    Customer Support

    Tom Van Hoecke

  • Branding Photography Meet The Team Website
    Customer Onboarding Manager

    Athénaïs Sollami

  • Branding Photography Meet The Team Website16
    Customer Support

    Eline De Bruyne

  • Meet The Team John Doe
    Customer Onboarding Manager

    Maurice Meloen

  • Branding Photography Meet The Team Website14
    Customer Support

    Hanne Vandekerckhove

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    Customer Success Manager

    Ginger Boomsma

  • Branding Photography Meet The Team Website3
    Customer Onboarding Manager

    Tilo Denys

  • Branding Photography Meet The Team Website13
    Customer Support

    Emma Duron

  • Branding Photography Meet The Team Website23
    Customer Support

    Alessio Macaluso

  • Meet The Team John Doe
    Support Engineer

    Kevin Ryckaert

  • Meet The Team Jane Doe
    Customer Support / CSM

    Luisa Rivas

  • Meet The Team Shots Website 00011 1
    SDR

    Heleen Vandevoorde

  • Meet The Team Shots Website 13

    Charlotte Pauwels

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    Customer Onboarding Manager

    Amber van de Walle

  • Meet The Team Shots Website 5
    VP Customer Success

    Stijn Van Loo

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    Retention Specialist

    Alejandra Gerard

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    Retention Specialist

    Elisabeth Demeyere

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    Retention Specialist

    Pieter De Geyndt

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    Retention Specialist

    Nele De Pauw

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    Retention Specialist

    Stefanie Adams

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    Customer Support

    Sirarpi Vardanian

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    Customer Support

    Simona Primerano

  • TL Portret Web4 benedict
    Customer Support

    Benedikte Von Achen

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    Customer Support

    Sophie Decloux

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    Product Expert

    Marie Van Daele

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    Customer Support

    Nathan Van Coillie

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    Customer Support

    Annelies Boonants

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    Customer Support Technical

    Cynthia Tacq

  • TL Portret Web4 eline
    Customer Support

    Eline Grootaert

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    Customer Support Technical

    Kenny Aerts

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    Teamlead Customer Support

    Rocio Bracero

  • Kenneth
    Customer Onboarder

    Kenneth Van Assche

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    Customer Onboarding Manager

    Lex Van Nieuwenhuyse

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    Customer Onboarding Manager

    Melanie Van Brussel

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    Customer Onboarding Manager

    Samuel Van Daele

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    Customer Onboarder

    Dries De Porre

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    Head of Customer Success

    Lies Rotthier